Massage & Wellness Client Policy.

All clients must complete the Client Intake Form/Health Waiver and Policy before their appointment. Failure to do so will result in your appointment not proceeding, and any deposit paid will be forfeited.

You must answer all health questions honestly and to the best of your ability. At each subsequent appointment, your therapist will ask for an update on your health and well-being to ensure it is safe to proceed with treatment.

Please arrive on time for your appointment. If you are late, the session time will not be extended, and the lost time is forfeited. Due to limited time between clients for cleaning and setup, excuses for lateness cannot be accommodated. If you are 20 minutes late or more, you will be marked as a no-show and you will lose your deposit.

No refunds will be given for any treatment, unless approved by your therapist.

The therapist is not responsible for noise outside the treatment room, including dogs barking, cars passing, trains, people talking, lawn mowers, or boats. Your therapist is responsible for maintaining a calm environment inside the treatment room only.

Your therapist reserves the right to terminate or refuse treatment at any time if they feel uncomfortable, unsafe, unwell, or if they believe you are unfit for treatment. There is zero tolerance for any sexual harassment and/or behaviour.

A $50 booking deposit is required to secure all appointments. Your deposit will be deducted from the cost of your treatment. If you provide at least 24 hours' notice, your deposit can be transferred to a new appointment. Cancellations or reschedules with less than 24 hours' notice, or failure to attend your appointment, will result in the forfeiture of your deposit.

All gift card sales are non-refundable. It is the therapist's discretion for transfer between clients.

Payment for your treatment must be completed prior to your service commencing. No IOU's will be honoured.

All personal, health, and medical information you provide is strictly confidential and used only to ensure your safety and quality of care.

Results vary from person to person.

Certain health conditions may require clearance from your GP before treatment can proceed. Your therapist will advise you if medical clearance is required.

Clients are expected to maintain general personal hygiene when attending appointments. Your therapist may decline or discontinue treatment if hygiene concerns make treatment unsafe or uncomfortable.

Your therapist holds a current Working With Children Check. All clients under 18 years of age must be accompanied in the treatment room by a parent or legal guardian.

If you are experiencing fever, flu-like symptoms, vomiting, diarrhoea, contagious illness, or anything that may place the therapist or other clients at risk, you must reschedule your appointment. Your therapist may refuse treatment if you arrive unwell.

Packages must be used within the stated timeframe unless otherwise approved by your therapist. Unused sessions are non-refundable.

If you provide consent for before-and-after photos to be taken, you agree that Firmin Fitness & Wellness owns the rights to these images and may use them for marketing, educational, and social media purposes. Your photos will never be shared without your consent.

By booking an appointment with Firmin Fitness and Wellness, you acknowledge that you have read, understood and agree to abide by all current booking terms, conditions and policies. Firmin Fitness & Wellness reserves the right to update services, pricing and policies at any time. Updated policies will apply to all new bookings made after the changes take effect and will be available on our website and during the booking process.